Your myKB knowledge base is built collaboratively. All customer service representatives, even relatively inexperienced representatives, build your myKB knowledge base as they use it. myKB Knowledge Base Software implementation specialists and subject matter experts help motivate customer service staff to fill the knowledge base rapidly and integrate it into their everyday workflow.

Every question is answered just once in your myKB knowledge base. That answer works unbelievably hard for you, teaching new service representatives about your product intricacies, helping customers use your product more effectively, and saving money every time it’s accessed.

Once your staff is freed from answering these repetitive questions, they are free to perform the tasks that truly benefit and add value to your organization. Your support staff will not only use the knowledge base software extensively, they will help to expand it.

The myKB knowledge base software uses the concept of "organic growth" to continually satisfy user questions. As users point out areas that require additional detail (via user-submitted questions), support staff can create articles to address them. As support staff receives phone calls regarding information that could be handled on a self-service basis, they can also create articles to contain these answers.

Over time the knowledge base will become the primary source of answers for your customers and employees, leaving the only more complex scenarios to be handled by support staff.

myKB Knowledge Base Software - We don't make great support - we make great support possible.