At any point in time you can request accurate and dynamic statistics to measure how your knowledge base software is being used. Our reporting tools include Archived, Audit, Usages, and Storage statistics.

Our archived usage report is one of the standard tools. We track the keywords used, search logic requested, and even the number of results provided. This helps you quickly see how certain issues are escalating and how your support responds. You can quickly find the most used articles in one simple report.

An audit file or system log is created for every action in the internal use of the knowledge base software. Bottlenecks and waterfalls can be quickly identified by the user name or even the IP address. You can see who is using the knowledge base and how. 

Our reports also can be sent to your email address. If you are assigned an email you can receive all of this important information inside an easy-to-read daily email report.

myKB Knowledge Base Software - We don't make great support - we make great support possible.