We understand that securing your data is a top concern when you deploy a hosted software solution.  Let us alleviate your concerns.  As a .NET solution hosted on advanced Microsoft servers, all critical updates and appropriate patches are applied real-time upon release.  Your data is only available to be edited by your user list. This means security and reliability risks are dramatically reduced.

The myKB security framework was designed and programed by well-known industry security experts.  myKB also offers redundant back-up protection for hardware failure.  The myKB solution offers multiple layers of redundancy and customizable privilege-based security settings, ensuring that your data will be safe and secure, and only accessible by your users for editing.

Technical information about our Data Center Security & Reliability:

Our Network:
The data center has high-bandwidth private transport network connections. The local fiber connectivity is redundant with three fiber rings with dual entry points from Optical Carrier-12 (OC-12) hardware.

We have demonstrated 99.999% network availability, which means that the network will be down no more than 5 minutes a year — as close to perfect as you can get.

Security Details:
The data center is monitored for all aspects of operational security, and environmental conditions. It is equipped with state-of-the-art security and environmental monitoring systems. These systems include:

Card readers
PINs
Biometrics
Multiple sensors for intrusion detection
Additional sensors detect variations in temperature and humidity, as well as smoke and other changes in critical system environments.

There is also an on-site network operations center (NOC) that is staffed 24 hours a day, 7 days a week with network operations personnel. The NOC monitors the entire network for efficiency, congestion, and network errors. NOC technicians can re-route traffic and respond to any alarms that might occur.

Uninterruptible Power:
The data center is engineered with a redundant, uninterruptible power system and backup generator to deliver seamless power. In the event of a commercial power failure, our isolated UPS system will provide immediate backup power until our diesel generators take over the load and continue operation of the center. Each generator has a fuel tank capable of running for a minimum of 48 hours at full capacity. Service agreements from local fuel vendors guarantee priority refueling in the case of long-term power outages.

Redundant HVAC:
The redundant HVAC system keeps the average temperature in the Data Center at 70 degrees F (+/- 2), ensuring a consistent operating atmosphere for all servers. Additional sensors detect variations in humidity and keep the average humidity at 50% (+/-3).

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