myKB: Knowledge Base Software: Your Online Question & Answer Solution

Contact Us

Mon, 05 Jan 2009 12:45:56 GMT

Customer Care (800) 996-myKB Toll-Free (480) 424-myKB Local Phone (602) 532-7941 Fax	myKB.com 8399 E. Indian School Rd. Suite 101 Scottsdale, AZ 85251
Sales: SalesTeam@myKB.com	Marketing Marketing@myKB.com
myKB Online Support http://kb.myKB.com	Partnerships Partnerships@myKB.com
Support Support@myKB.com	Feedback Feedback@myKB.com

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Guided Search Overview

Thu, 16 Oct 2008 05:39:29 GMT

Guided searches work like a table of contents - they walk users through knowledge base information based on the category and sub-category groupings that you have organized.

Instead of simply searching for key terms or dates, guided searches allow users to view broad categories of information and "drill-down" to the appropriate level of detail.

There are two display options for the Guided Search panel. Your Knowledge Base Administrator selected either the Tree View or Browse View for your knowledge base:

The Tree View displays all categories and sub-categories with their parent-child hierarchy in a tree format (similar to Windows Explorer). As a user drills-down through the categories, the tree structure remains intact, allowing users to follow their steps through the knowledge base. Once a category is selected, all sub-categories at the next level of its category tree are opened. In addition, all articles contained within that category are displayed in a table to the right of the category tree. Simply click on the desired article Title to open it.

The Browse View is a text-only version of the Tree View. It displays the categories and sub-categories with their parent-child hierarchies in a format similar to popular search engines.

Once a category is selected, all sub-categories at the next level of its category tree are displayed, and the mousetrail followed to this point is displayed above the category listing. In addition, all articles contained within that category are displayed in a table beneath the category listing. Simply click on the desired article Title to open it.

As users drill down through the category levels, the article listing for that category will display. All articles that are available to the user (based on security) will appear in the listing.

(SME) Subject Matter Expert

Thu, 16 Oct 2008 05:38:57 GMT

...a well informed member of your company who has mastered a subject in its entirety.

A subject matter expert is a person in your organization that has 100% understanding about a certain product or service that your company provides. This person usually has a low level grasp on how this service or product integrates and effects other products or services your company provides. Subject matter experts are usually assigned the task of Editor for their partition.

This person is then in charge of publishing content and making sure that the content is within the guidelines of company procedures.

Create a link to your bookmarks, and open them in the left window

Thu, 16 Oct 2008 05:30:53 GMT

The myBookmarks feature in myKB runs in a section of your internet explorer called the "Search Companion". This is the area that Microsoft Internet Explorer uses to help you search, display history, media player, favorites, etc. This "Search Companion" runs independently from your regular browser area. This means that you do not have to be using your myKB knowledge base to access your myBookmarks.

The page name for myKB favorites that you need to bookmark is Favorites.aspx. The trick here is to add the bookmark in a way, that it opens the page in the Search Companion vs. the standard bookmark which opens target pages in standard window. Notice that the URL to open the "View Bookmarks" link is a javascript link? This is a special type of link referred to as a Bookmarklet. If you drag-and-drop this link up to your browser toolbar, a shortcut will be created. This will allow you to access your myBookmarks even when you are not browsing the myKB.com website.

You must use the "Remember Me" feature when you log into myKB in order for this feature to work.

Stop Seven: Non-Registered User Wrap-Up

Mon, 28 Jul 2008 11:54:08 GMT

The last six stops on the tour have shown you the basic knowledge base layout, and how information is captured, located, and transferred to your public users.

The second portion of this tour will walk you back through the knowledge base as a Registered User with the user type of "Reader".

Reminder: Readers can view and search both Public and Internal knowledge base information. You will need a User ID and Password to log in as a Reader.

Click the "Login" link in the KB Search panel and enter the following information:

User ID: Reader
Password: Demo (password is case sensitive)

After you have successfully logged in, perform a KB Search for the "Stop Eight" article.

Stop Six: Transferring Information

Mon, 28 Jul 2008 11:53:52 GMT

We have reviewed several ways that Non-Registered Users are able to search the Public Information within a myKB knowledge base. After the results listing is returned, knowledge transfer begins.

Users simply click on an article title to open it. All Public Information within the article is displayed. By noting the Article ID, the user can quickly return to this article in the future.

If the user wishes to e-mail the article text to themselves or another individual, they simply click the E-Mail Article link within the Available Actions box in the top right-hand corner of the article window. Any public article may be e-mailed to a valid e-mail address.

The E-Mail Article window will prompt the user to enter the To and From information, as well as provide the ability to add a custom message.

Click the E-Mail Article link and send this article to yourself. After the e-mail has been successfully sent, you will be returned to this window.

The article will then be sent to your inbox for future review and easy access.

Click the article link below (Stop Seven: Non-Registered User Wrap-up) to wrap up this portion of this demonstration and move on to accessing the knowledge base as a Reader.

Stop Five: Growing Your Knowledge Base

Mon, 28 Jul 2008 11:53:39 GMT

Welcome back. We are now going to discuss the third panel that appears on the "Home" screen. As you read earlier, this panel only appears after some type of search has been performed.

This Submit a Question to the Knowledge Base panel allows users to request additional information on knowledge base topics, request clarification on specific articles, request answers to questions not covered in the knowledge base, etc. It allows public users the opportunity to help you grow your knowledge base.

When a question is submitted, the user is prompted to enter a title, a description of the question in the text field, and contact information so that they can be notified with an appropriate response. The question will be routed to a knowldge base user (Editor) with the ability to turn these questions into knowledge base articles.

These user suggestions can help you to make your knowledge base more effective for your publc users.

Click the article link below (Stop Six: Transferring Information) to cotinue to the next stop of our tour..

Stop Four: Locating Information, Cont.

Mon, 28 Jul 2008 11:53:11 GMT

Good job! That was a simple example of a KB Search, but it showed how to perform a search as well as what the results listing would look like. There are several other types of searches that can be performed using the Search Filter underneath the "Start Over" link.

Did you notice the "Submit a Question" panel beneath your results listing? This panel allows you to submit a question if you need clarification, or were unable to locate the desired information. We'll talk more about submitting questions a little later. The "Submit a Question" panel appears after you have performed a KB Search or you have browsed through a category.

Guided Search Panel
Let's go back to the Category Display feature. This panel is called the "Guided Search" panel, and is used to browse through categories to view their sub-categories and articles. All text within this panel is a link, which will open the contents of a category. The articles within each category will display to the right of the screen, along with the date that each was last modified.

Remember that as a Non-Registered User, you can see all Public information within the knowledge base.

Now let's take some time to explore the Guided Search feature. In a minute you will be prompted to click the "Start Over" link at the top of the screen (in the myKB Search panel). This will take you back to the knowledge base "Home" screen. Use your mouse to browse through the categories and sub-categories offered within the Guided Search panel.

After you have gotten a good feel for the contents of this knowledge base, and how to navigate the Guided Search panel, return to this category (Non-Registered Users) by drilling down through the appropriate categories. Hint: The mousetrail above shows the parent categories of this one. Once you have returned to this category, open the Stop Five: Growing Your Knowledge Base article by clicking on its Title.

Ready? To recap: Use the Start Over link to return to the knowledge base "Home" screen. After getting a hang of how to perform a Guided Search, return to this category (Non-Registered Users) and open the Stop Five: Growing Your Knowledge Base article.

See you in a few minutes...

Stop Three: Locating Information

Mon, 28 Jul 2008 11:52:44 GMT

Take a look at the mousetrail above this article.... You are now inside a new category called "Non-Registered User". All of the articles in this category will walk us through what Non-Registered Users are able to do within your knowledge base. To begin, let's discuss how the myKB "Home" screen is used to locate information.

Knowledge Base "Home"
When users first access your knowledge base, they arrive at the knowledge base "Home" screen. This screen consists of two main panels - a Search panel for performing keyword searches, and a Category Display panel for browsing through knowledge base categories.

KB Search Panel
The Search panel is called the "KB Search" panel, and it is visible on almost every screen within the knowledge base. KB Searches are similar to indexes - you can quickly scan for keywords, dates, phrases, and article IDs throughout the entire knowledge base. In addition to providing search functionality, the KB Search panel also contains a few navigation links. The "Login" link (next to the knowledge base Title) links users to the Login screen. The "Start Over" link will return users to the knowledge base "Home" screen at any time.

KB Searches can be performed with a single keyword or with multiple keywords. Multiple keywords should be entered with a space in between them. The default search for multiple keywords is to locate articles with ALL of the specified keywords. This can be changed by selecting another value from the Search Filter (Any Word, Exact Phrase).

Any time a KB Search is performed, the Results Listing will display on a new screen. This listing will contain the Title and Modified Date for all articles that match the search criteria.

Let's try a KB Search. Your cursor should already be flashing in the search field. Enter "Stop Four" in the search field, and click the Search button. The article with Stop Four of our tour will display (along with any other knowledge base articles containing the words "Stop" and "Four" - such as this one. Open the Stop Four article by clicking on its Title.

Stop Two: Security

Mon, 28 Jul 2008 11:50:19 GMT

Did you notice the yellow folder icon next to each category? This icon indicates the the contents of the folder can be viewed by everyone - it is Public information.

As an online application, we take securing your knowledge base very seriously. All information within your knowledge base can be designated with a security type of Public or Internal:

Public information can be viewed and searched by all users who access your myKB knowledge base. We call these users Non-Registered Users.

Internal information can only be viewed and searched by users who have logged in to your myKB knowledge base with a valid ID and password. We call these users Registered Users.

There are several types of Registered Users within a myKB knowledge base. Each type is based on the roles that they will perform:

Readers are able to view and search all Internal and Public information.

Editors have the same abilities as Readers, with the additional responsiblity of creating and maintaining knowledge base articles.

Administrators have the same abilities as Readers, with the addition of creating and maintaining user accounts, categories, and knowledge base settings. Administrators are also able to view knowledge base logs and create backups.

You are currently accessing the knowledge base as a Non-Registered User. This is why all of the categories you see have a yellow folder icon.

For the first part of our tour, we will view the knowledge base through the eyes of a Non-Registered User. We will then log in with the User ID and Password of a knowledge base Reader. This will allow us to view how Internal information is stored.

Now that you are familiar with how we store and access data within the myKB knowledge base, let's continue on with our tour. Click the article link below (Stop Three: Locating Information)

Stop One: Capturing Information

Mon, 28 Jul 2008 11:49:17 GMT

Articles
Knowledge base articles are used to collect and store your company's knowledge. Authorized users may enter articles using an intuitive text editor (similar to word processing applications), cut and paste existing text into the article, or create links to existing online company files.

Each article has a unique number that allows users to quickly locate it. This number is displayed to the left of the article text. The text you are currently reading is stored within article number 302.

At the top of each article is the Article Title. Above the article title is the mousetrail that shows where in the knowledge base the article is stored.

Categories
Each article is stored within a knowledge base category. Categories are used to group common topics together for ease of access. Just like a table of contents, there can be many levels of categories and sub-categories that store your articles. You may create an unlimited number of categories within your myKB knowledge base.

This article's mousetrail is Home > myKB Demonstration > Self-Guided. The article resides in the Self-Guided category, which is a sub-category to the myKB Demonstration category.

Each category name within the mousetrail is a link to that category itself. Clicking the last link in the chain (Self-Guided) will return you to the category that the article is stored in. In a moment you will be prompted to click the "Self-Guided" link, which will open within the list of categories on the main knowledge base page. Notice that on that page there is a yellow folder icon next to each category - this will be explained further in the next article (Stop Two: Security).

At this point, click the Self-Guided link and view the category display. After you have seen the yellow folder icons, proceed to the next step by opening the Stop Two: Security article.

Access Security

Thu, 12 Jun 2008 16:34:13 GMT

Understanding your needs we take securing your knowledge base software very seriously. All information you provide your customers within your knowledge base can be designated with a security type of public or internal. Both security types are explained below:

Public information can be viewed and searched by all users who access your myKB knowledge base. We call these users Anonymous Users. We are logging every request by IP and providing a security report.

Internal information can only be viewed and searched by users who have logged in to your myKB knowledge base software with a valid ID and password.

Granularity. The myKB access model employs security methods beyond internal and external permission. With Granular security you can:

Put Users into Category Groups
Limit Access to myKB Features
Set Special or Limited Editing Rights
Deny Access to Internal Information

Our access security model was designed by some of the best security programmers in the country. You can rest assured as you build your knowledge base that your information is protected by our advanced security model.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Managed Response

Thu, 12 Jun 2008 16:27:40 GMT

By using myKB knowledge base software your company's support can be looked to when deploying a communication strategy. In fact, myKB knowledge base software can even be used to support customers by integrating with your existing communications strategy. Content-specific articles can be added with HiddenWord search capability. The myKB advanced UsageStatistics helps you so you can deliver targeted content.

myKB knowledge base software keeps your knowledge organized, and also keeps precise statistics of its use and storage. When you are releasing content you can analyze the UsageStatistics to find and help increase up-sell and cross-sell opportunities. Our tools help make delivering smart responses easy. Regardless if you are working to enhance your website or your contact center, your customers become smarter using the smart content you provide.

Develop value within support. Web-based promotions to existing customers are a low cost method for increasing your revenue. It is easy and automatic with myKB knowledge base software, building lasting relationships and encouraging repeat visits to your web site.

You have total control. Define any category of information that is useful to your business. You can have sections, features, benefits, or technical information to help a customer use your product after their purchase. You may create an unlimited number of categories within your myKB knowledge base. Does your support keep your business?

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Online Self-Service

Thu, 12 Jun 2008 16:23:57 GMT

Do you have your information in the right place? Customers and employees rely on your support. With a myKB knowledge base software you can deliver your proven support through a self-service knowledge base on your intranet and website 24 hours a day. You control the content and delivery using our highly effective security controls. You have the ability to deliver the right amount of support to each customer: end-users, buyers, distributors, vendors, and employees, to name a few. myKB knowledge base software supports free, fee-based, or restricted support models. myKB is the software of choice for self-support solutions. myKB delivers proven customer care through call centers, websites, and help desks.

... myKB security is unbeatable and allows for the most flexible setup in your organization. It's easy to restrict information to a certain group of users, or grant/create/edit/delete privileges to a manager, all while selecting only the content that the manager is responsible for.

Service is an invisible component of every sale. Many customers evaluate your product before purchase, but service is what keeps your customers coming back. When your service staff is up to the challenge and your self-support is available to help - customers will remember. Updated FAQs, knowledge base availability, and guided technical-support procedures will keep customers satisfied. Support experience and implementation is a positive sales process.

Support needs can arise at any time, and many times support staff find themselves working from home or a remote location on an internet-connected computer. Fortunately, our knowledge base software is web-enabled for systems over the web. A knowledge base does not replace proven and personable support staff; it complements these services by enhancing consistency, improving searches, and by speeding delivery of proven and accepted support.

Industry estimates show that web-based self-service is the most economical means of customer service. A recent study by Forrester Research estimates that costs average $32.74 per phone-based service, while web self-service averaged $1.17 per visit.

The following table shows Forrester's estimates for several different customer service channels:

SUPPORT TYPE	Average Cost per Transaction
Telephone	$32.74
E-Mail	$9.99
Chat (Live PUSH)	$7.80
Message Board	$4.57
Web Self-Service (Knowledge Base)	$1.17

myKB Knowledge Base Software - We don't make great support - we make great support possible.

XML / RSS Content Syndication

Thu, 12 Jun 2008 15:43:58 GMT

You can use your myKB Knowledge Base Software as a content manager. The myKB Knowledge Base Software syndication tools make it easy to distribute information. In-fact, the article you are reading on this page was written as an article inside our knowledge base.

http://kb.mykb.com/Article_2D5B8.aspx
Click here for the original knowledge base article

http://kb.mykb.com/ArticleRSS_2D5B8.aspx
Click here for an RSS <XML/RSS> version of this article

The latter is an RSS (Really Simple Syndication) Feed that is fast becoming a standard way of sending information from one server to another. This is how our knowledge base feeds our Marketing Site.

... We rely on our knowledge base to manage our information just as you will. It's comical to us that our competitors do not have knowledge base support sections for their customers. They must not believe in their product like we believe in myKB.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Supporting your Customers

Thu, 12 Jun 2008 15:36:26 GMT

Who are your customers? It's is important to remember that the customers of your organization are not limited to the buyer of your products and services. Your organizations' customers include ...

Employees
Products and Service Buyers
Suppliers
Vendors
Resellers
Anyone coming in contact with your organization

How do you support your customers?

Adding knowledge base software with a superior security model will allow your organization to support all of your customers. In fact, sooner than later, your customers will help support themselves. myKB knowledge base software check and balance systems help keep your content up-to-date. If something expires or is found to be incorrect, it is easy for any authorized user to point out the mistake and get it corrected.

myKB knowledge base software is the most effective solution to delivering solutions to customer's problems. And this is only the beginning. We don't make great support - we make great support possible. Please contact us to speak with a myKB Team Member.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Smart and Easy

Thu, 12 Jun 2008 14:58:58 GMT

myKB Knowldge Base Software employs the very best search tools on the web.

Smart! Our search logic enables customers to quickly scan for keywords, dates, phrases, and article IDs throughout the entire knowledge base. Customers using your support will turn to the KB Search for quick results. Any time a KB Search is performed, a Results Listing will display with links to all articles that match the customer's search criteria.

Easy! You can offer your customers either a Tree View or a Directory View. The Tree-View is similar to a Microsoft File Explorer-like format, and the Directory View displays your knowledge base software categories in a format similar to popular search engine layouts. Both category views allow your customers to drill down through your support content by clicking the category to expand its the contents. Customers can review thousand of articles, reference, documents, and categories with only a few simple clicks.

Smart and Easy - myKB Knowledge Base Software is ready for your customers.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Communications Strategy

Thu, 12 Jun 2008 13:25:21 GMT

Does your support keep your business? Your knowledge base will help you immediately implement a two-way communication strategy. Your myKB knowledge base software utilizes the best tools available to measure your communication strategy's effectiveness.

Place hidden search terms within articles to direct customer attention to related articles.
Store the same article in multiple categories to increase exposure.
Syndicate content on any web or portal from your knowledge base.
Manage website content from within your knowledge base software.
View user search topics and advanced statistics to see your communication strategy in action.

myKB knowledge base software helps you to deliver targeted content by identifying common and recurring issues. Communicating with your audience is easy by keeping your knowledge organized and maintaining precise statistics.

Increase your up-sell and cross-sell opportunities by delivering smart results. Regardless if you are working to enhance your website or your contact center, your customers become smarter using the smart content you provide.

Develop value within support. Web-based promotions to existing customers are a low cost method for increasing your revenue. It is easy and automatic with myKB knowledge base software to build lasting relationships and encourage repeat visits to your web site.

You have total control to define any category of information that is useful to your business. You can have sections, features and benefits, or technical information to help a customer use your product after their purchase. You may create an unlimited number of categories within your myKB knowledge base software.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Editor's Control

Thu, 12 Jun 2008 12:29:07 GMT

As a myKB Knowledge Base Software editor, you have control to edit content as you would with a word-processor. You can modify font-size, color, type-face, tables, and many more word-processing features. This is all in a "What You See Is What You Get" (WYSIWYG) editor. No programming experience is needed. If your team can type, then they can work in myKB.

Managing documents and references for all popular files for images types, Adobe® files, Microsoft Office® Family files, and most any other document format can be referenced with our advanced control panel.

... With our advanced security you can setup unlimited administrative user accounts, and grant each user individual privileges to Read, Create, Print, Email, Reject, Delete, Edit and/or Review content. We do not believe in limiting the number of administrators you can setup. After all, what organization has less then 3 content experts?

You have experts throughout your organization, and they should be able to edit the content they are most familiar with. When you set up an administrative account, that does not necessarily mean that the user has global access; with myKB Knowledge Base Software security you can limit the user to a specific section.

... Our security is so customized, we even have customers that grant access to vendors to edit a portion of the knowledge base- because who knows better than the supplier to supply the correct information about their products and services?

You can grant users privileges to read, create, edit, reject, review, or delete content. In a few short steps you can deploy a knowledge base for your intranet, help desk, contact center, and website - all from myKB Knowledge base Software. Just like a table of contents, there can be many levels of categories and sub-categories that store your articles.

Cross-reference and Cross-categorize articles! No need to cut-and-copy content in multiple articles. You can reference and display the same article for your customers in many different categories. Also, the end of every article can display article references to other articles, downloads, e-mail addresses, or websites.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Contact Centers

Thu, 12 Jun 2008 11:58:17 GMT

Your myKB knowledge base is built collaboratively. All customer service representatives, even relatively inexperienced representatives, build your myKB knowledge base as they use it. myKB Knowledge Base Software implementation specialists and subject matter experts help motivate customer service staff to fill the knowledge base rapidly and integrate it into their everyday workflow.

Every question is answered just once in your myKB knowledge base. That answer works unbelievably hard for you, teaching new service representatives about your product intricacies, helping customers use your product more effectively, and saving money every time it’s accessed.

Once your staff is freed from answering these repetitive questions, they are free to perform the tasks that truly benefit and add value to your organization. Your support staff will not only use the knowledge base software extensively, they will help to expand it.

The myKB knowledge base software uses the concept of "organic growth" to continually satisfy user questions. As users point out areas that require additional detail (via user-submitted questions), support staff can create articles to address them. As support staff receives phone calls regarding information that could be handled on a self-service basis, they can also create articles to contain these answers.

Over time the knowledge base will become the primary source of answers for your customers and employees, leaving the only more complex scenarios to be handled by support staff.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Human Resource (HR) Communication

Thu, 12 Jun 2008 11:55:02 GMT

The ability to quickly and easily locate HR information, forms, etc. can save your employees time and your company money. Posting this information on your secure website will allow your staff to access this information at any time and from any place.

Some examples of information that can be posted on-line are:

Job Openings

Health Insurance Coverage Information and Forms

401k and other Savings Plan Information

Moving this information to an on-line resource also reduces the burden on your HR team from locating and distributing the appropriate documents or versions.

Many companies greet new employees with a large binder containing their policies and procedures - the "Employee Manual". As time goes by, this manual is misplaced or becomes out of date. Posting the manual on-line allows for quick and easy updates that ensure all employees have access to the most recent policies implemented by the company at all times.

Alerting your staff to changes is as easy using the myKB Knowledge Base Software e-mail or content syndication features. Whether your staff is in the office or on the road, you can keep them up to date. Any important employee documentation that needs to be easily accessible and remain current can be securely stored and maintained in your knowledge base software.

Up-to-the-minute releases of policies and procedures are delivered through the knowledge management model. Every article in your myKB knowledge base can be emailed. Email delivery of knowledge base articles eliminates the need for a service representative to walk a customer through the multiple steps of a solution. Service representatives diagnose the problem, and then customers correct the problem using an article from your myKB knowledge base.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Intranet Help Desk

Thu, 12 Jun 2008 11:49:27 GMT

Whether your employees telecommute from home, occupy multiple office buildings, or move between client-sites across the country, they all can access the knowledge stored in your myKB knowledge base. No more waiting until the morning to access product specifications or having to call your help desk to answer a question -- the power of the Answer will be available online 24 hours a day, 7 days a week.

Your help desk will have the answers every employee builds and be able to share the answers to every employee.

Are you giving your employees the same kind of support you want to give your customers? With well-organized help-desk management such as myKB Knowledge Base Software, seizing the initiative is easy.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Advanced Reporting

Thu, 12 Jun 2008 11:46:24 GMT

At any point in time you can request accurate and dynamic statistics to measure how your knowledge base software is being used. Our reporting tools include Archived, Audit, Usages, and Storage statistics.

Our archived usage report is one of the standard tools. We track the keywords used, search logic requested, and even the number of results provided. This helps you quickly see how certain issues are escalating and how your support responds. You can quickly find the most used articles in one simple report.

An audit file or system log is created for every action in the internal use of the knowledge base software. Bottlenecks and waterfalls can be quickly identified by the user name or even the IP address. You can see who is using the knowledge base and how.

Our reports also can be sent to your email address. If you are assigned an email you can receive all of this important information inside an easy-to-read daily email report.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Manage Knowledge

Thu, 12 Jun 2008 11:42:26 GMT

In a few short steps, myKB Knowledge Base Software can deploy a knowledge base for your intra-net, help desk, contact center, and website. Managing documents and references for all popular files for image types, Adobe® files, Microsoft Office® Family files, and most any other file formats can be referenced simply with our advanced knowledge base software control panel.

There can be an unlimited number of categories and sub-categories that store your articles.

Cross-reference articles! No need to cut-and-copy content in multiple articles, you can reference and display the same article for your customers in many different categories.

Edit, Reject, or Review Content.
Structure Data by Category
Import Article Content
Simple Create "Agent/Employee" Views
Keep, Create and Analyze "Use and Storage Statistics"

Information once stored in documents stored on company LANs, on personal hard drives, or within corporate libraries can be moved securely to your Knowledge Base.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Supporting your Team

Thu, 12 Jun 2008 11:38:54 GMT

How do you support your team? How do you find out what your team needs from you? How many versions of policies do you have? How do you give distribute newsletters in your company?

Why not imagine having a help-desk on-line and immediately available to all your employees. Your company with benefit from reducing the costs of loosing your hard earned knowledge. Put it in myKB and make it search-able.

myKB is the best software available to capture, organize and share information regardless of the size of your business or your installation needs. myKB knowledge base software is designed to support your Team.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Technical Support

Thu, 12 Jun 2008 11:22:29 GMT

Contact centers that answer questions for customers regarding their software and hardware needs are commonly in need of a centralized location to capture, organize, and share solutions. myKB Knowledge Base Software was designed inside a technical contact center and programmed for the real world needs of a technical support staff.

With all your information captured in one place, organized, and shared on the internet, the misunderstanding of a series of intricate steps is far less likely when every service representative is working from the same approved information. Solutions are developed once and used again and again.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Instant Deployment

Thu, 12 Jun 2008 10:43:43 GMT

myKB Knowledge Base Software is extremely fast to deploy! Using today's tools, there is never any desktop impact. Desktop installed software is non-existent. Your knowledge base software runs entirely from our protected servers and dependably works in any popular Internet browser.

We reduce your IT deployments costs. According to stringent standards we regularly upgrade our software and include constant process improvements without you having to install a single file. As an Application Service Provider (ASP), there is little to do on your computers environment. Since the application runs on an external and protected server you can run myKB on Macintosh, Linux, Windows, and many other popular operating systems. It's so flexible, wireless browsing and PDA access is available to most customers.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Cost Replacement

Thu, 12 Jun 2008 10:40:07 GMT

With many levels of cost-replacements in the market place, it is hard to choose the best fit. You can find the costs to range from a few hundred dollars to over a hundred thousand. We at myKB are intelligently priced below most of the alternatives. You have to ask yourself, "Is that feature worth $20,000?" - probably not. We at myKB have carefully used existing and state of the art technology to build the premier offering available. Including our 100% guarantee.

We are so confident that we 100% guarantee that you will be totally satisfied with our knowledge base software or your money back. With our competitive price - even the most budget minded decision makers will say, "Yes!"

Special Question: Is your internal IT department considering building a simple knowledge base? Would they build a word processor or a spreadsheet program? Think about where their energy should be focused. We have been in development for over 5 years. Don't be deceived at how EASY a knowledge base software program is easy to build. You will find yourself spending a lot more time and money then you think at fixing, refining and upgrading your knowledge base software. You may have already spent the last 6-12 months with promises from development, and still don't have anything. We can have you up and running TODAY.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Support Your Resellers with myKB Knowledge Base Software

Thu, 12 Jun 2008 10:20:32 GMT

How do you give support to your resellers? If your company is actively encouraging fulfillment of your products or services through a reseller channel then you need myKB knowledge base software.

Priority Technical Support
Controlled by You
Developed through your partners
New Revenue Opportunities

Show your channels that you're ready for the support challenge. With myKB in place you can say, "It's in the knowledge base!" Storefront resellers, retailers, catalog marketers, and value-added resellers will access your master knowledge base and, with your permission, distribute your approved content. Content is branded and modified at the user-level allowing you to support thousands of reseller channels.

Self-support and channel-support is a growing trend. With our free trial we make getting started easy.

myKB Knowledge Base Software - We don't make great support - we make great support possible.

Supporting your Software

Wed, 11 Jun 2008 16:35:44 GMT

How do you support your software? How do you track what your users expect from your support? How many versions of your software do you have? How do you give support on your website?

Why not imagine having a self-service website, customer service call center and help-desk team immediately using one solution. Your company will benefit from reducing the costs of losing your hard earned knowledge. Put it in myKB Knowledge Base Software and make it search-able.

myKB Knowledge Base Software is the best software available to capture, organize and share information regardless of the size of your business or your installation needs. myKB knowlege base software is designed to support your software.

myKB Knowledge Base Software - We don't make great support - we make great support possible.